email@example.com — 928.707.0173 — San Francisco, CA
Over the last 13 years, I have developed a diverse mix of professional experience. After working in Business Development and Sales for 6 years in the B2B (SaaS) and B2C (insurance) markets, I found a real passion in product design (UI/UX). For Servio, Crowdsource.com and Magpie, I designed the interfaces and workflows used by hundreds of thousands of people. Since shifting from sales in 2009 to product roles, I also developed and managed multiple marketing campaigns as a part of my duties. I consistently rely on primary research in behavioral psychology and neuroscience when designing marketing campaigns ("experiments") and software UI/UX.
I want to build profitable teams and businesses around amazing software and user experiences. Games, gamification, big data and crowdsourcing are all areas I find particularly exciting.
|Super Powers||Core Beliefs|
TBD LabsSeptember 2012 – Present
Product incubator and consulting firm started to help clients with product and process needs, focusing on Big Data and Crowdsourcing enterprises.
- Provided crowdsourcing product and workforce consulting to tier-one, VC-backed Crowdsource.com
- Technology and implementation consulting to Malaysian government (MDeC) for nation-wide crowdsourcing and labor initiative
- UI/UX consulting with a San Francisco-based stealth big data startup
- Operations and process consulting with VidCaster, a VC-backed automated video marketing startup
- Launched subscription-based SaaS offering (Magpie) for small businesses — Acquired Summer 2014 by TCGplayer.com
- Current: Developing a web-application for Data Analysis and Data Visualization.
Servio (acquired by Crowdsource.com)October 2009 – August 2012 Serv.io & CloudCrowd
Director of Program Management (2012)
Senior Product & Program Manager (2011)
Program Manager (2009 – 2010)
As a member of Servio's management team, I contributed to the strategic growth and direction of the company. My day-to-day responsibilities included ownership of our crowdsourcing software development roadmaps and the prioritization of development activities. Was also a key facilitator of major account wins including Staples, Walmart, Groupon, Walgreens & Target.
- Rapid advancement due to extraordinary ability to conceptualize and execute company vision
- Executive contributor to strategic and tactical priorities
- Program management of engineering efforts
- Designed highly scalable crowdsourcing applications
- Contributed to business development and sales as primary sales engineer for key accounts
- Coordinated and planned product launches
- Built online crowd of editors, writers and translators across seven languages
- Long-term coordination of multiple teams, including engineering, operations, marketing & sales
- Champion of great user experiences with all products and services
- Evangelized company via sales, tradeshows & public speaking
Power9ProAugust 2008 – February 2015
Founder & Product Lead Power9Pro.com
Taking my passion and enthusiasm for Magic: the Gathering, I created Power9Pro to create products and services that further enrich the experience of playing Magic.
- Designed and produced all of Power9Pro's products and services
- Consistent track record of finding "Product-Market Fit"
- Built revenue channels with over 100 retailers across the US, Canada & Australia
- Organized and managed evangelists, bloggers, and video content providers
J & C GroupAugust 2007 – March 2015
Founder, Sales & Project Lead
I forged long-term relationships with small outdoor activities businesses that provided ample opportunities to help develop coding experience.
- Built client specified web-applications for site management using LAMP stack
- Coordinated project timelines and development for website implementations
- Developed custom modifications to open-source business management systems
- Built WordPress Plugin for managing blog post activity
Certain SoftwareApril 2007 – May 2008
Enterprise sales representative for Southeast territory.
- Developed client base in South East Territory (Prospecting to Close)
- Fostered client loyalty and relationships, resulting in upsells and expanded client revenue
- Led internal charge for numerous software improvements
- Recruited by EVP of Sales & Marketing, my client at Meltwater Group
Meltwater GroupJune 2006 – April 2007
Key Account Manager
Enterprise sales representative for online media monitoring.
- Opened key accounts for new US, including hotel, food and beverages verticals
- Thrived in high-paced startup and negotiated with executives for new business
- Lead US market introduction to a new product due to sales success with Meltwater News
Insurance AgentOctober 2003 – June 2006
Insurance and Financial Services
- Sold more life policies than any other producer in region
- Opened and managed a staffed call-center for scheduling appointments for four producers
Berlitz Language SchoolAugust 2002 – July 2003
Instructed business professionals in English.
- Placed with high-profile, business clients due to effective instruction methods
- Managed course planning, student evaluations and instruction of classes
B.A. Trinity University, San Antonio TX - Philosophy and Chinese (1998-2002)
Friedrich-Schiller University, Jena, Germany (October 2002-July 2003)
TsingHua University/Columbia University, Beijing, China (June-August 2000)
Coursera, Statistics, Machine Learning, Behaviorial Economics, Gamification, Game Theory (2012 - present)
Financial licenses: Series 6 & 63 (2004)
German - Conversationally fluent
Chinese (Mandarin) – Competent
French – Competent
Spanish – Novice